CMS Repair Services
CMS Communications employs automated systems, environmental controls, extensive testing and experienced personnel to ensure that all equipment refurbished by CMS is of the highest quality. CMS will repair Desktop Phones, Circuit boards, Switches, Routers, and refurbish equipment from ALL leading manufacturers.
Our fourteen step refurbishing methodology, developed over the course of several years is employed on all equipment refurbished in our lab. Our process is centered on comparison testing methodologies. Our repair is verified by extensive component testing (using load simulators to create in service conditions). Our system is one of the most stringent in the industry.
Repair Turnaround Time:Standard repair turnaround time is 15 business days from the day equipment is received by CMS at our facility in suburban St. Louis, however CMS has several repair programs in place that can cut turnaround time to as quick as 3 business days. Consult your sales representative for turnaround for specific orders.
Cosmetic Refurbishing:All instruments sent to CMS for repair are fully refurbished, utilizing either a state of the art painting process for either matte & gloss finishes or a customized buffing procedure. New line & handset cords as well as paper inserts, plastics & button kits are provided for all units.
Warranty:CMS warrants any repaired component against defects in material & workmanship for a period of 1 year. Components qualifying for this warranty will be repaired & refurbished free of charge & shipped freight prepaid. CMS utilizes bar code labels on all products shipped to track warranty equipment.
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