top of page

 Home  Support  /  ShoreTel - Mitel Support

Mitel Logo

ShoreTel / Mitel Connect Support Services

Since 1985, CMS Communications has earned an industry wide reputation for delivering competitively priced IP telephony systems and superior technical support.  CMS is headquartered in St. Louis (Chesterfield), Missouri and maintains a nationwide presence with direct sales and service resources in New York, New Jersey, Virginia, Maryland, Washington DC, Illinois, Missouri, Texas and California.  CMS employs 60 industry professionals including manufacturer certified project managers, field engineers, system designers and end-user trainers.

CMS is a GOLD level partner and "Circle of Excellence" Award Winner.

CMS currently supports over 150,000 ShoreTel / Mitel Connect user licenses deployed in 550 companies throughout the United States and Canada. 

Mitel engineer working on a phone system.

Our Support Plans include the following:

24-Hour, Seven-Day-A Week Support

Our Customer Service Center is available 24x7x365 with next business day replacement of ShoreTel / Mitel Appliances.

Guaranteed Response Times

Our service plans include a two-hour response to major system failures 24x7x365.  Minor outages are addressed within twenty-four hours, Monday through Friday, 8AM to 5PM.

Customer Defined Major Outages

All plans include customer defined major outages allowing you to define which functions of your system are mission critical.

Preferred Labor Rates

CMS offers some of the lowest labor rates in the country.  We're here to assist you with all your moves, adds and changes whether it's a single phone or an entire system.

Primary and Secondary Tech Assignments

All plans include the assignment of a Primary and Secondary Support Engineer to ensure our personnel are familiar with the design of your system.  Our Support Engineers are manufacturer certified with an average tenure of 14 years.

Software Upgrades, Bug Fixes and Patches

The software and required professional services are provided at no charge if performed during regular business hours.

Want to find out more?

Our Sales Representatives are eager to assist you!

bottom of page